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Returns and Refunds
The three types of returns are:
1. Cancellation of order within 30 days of receipt of items
2. Exchange of an item for a different size or style
3. Returns due to a fault with the item.
Items should be returned (with the product packaging) in a condition that would enable us to re-sell it.
To return an item to us, please include your:
- order number
- full name
- postcode
- state if refund or exchange required
Please wrap the item securely and send it to the address below. Proof of postage should be retained.
SockSock.co.uk
Suite 1, Sand Aire House
New Road
Kendal, Cumbria LA9 4UJ.
An item must be returned within 30 days of receipt for a refund to be issued. A refund excluding P&P will be made.
An item that was faulty or damaged will, if possible, be replaced, unless the customer wants to cancel the order.
Return postage is not paid unless the item was defective when it was delivered or if you return an item due to an error made on our part.